Troubleshooting

Common issues and how to fix them. If something isn't covered here, reach out at [email protected].

Claude Desktop doesn't see my Lore

  1. Make sure the Lore Haven desktop client is running
  2. Check the Connections tab — it should show Connected
  3. If it shows "Configured, pending restart", restart Claude Desktop
  4. Start a new conversation in Claude Desktop (existing conversations don't pick up new connections)

Connection shows "Not installed"

Lore Haven looks for Claude Desktop in its default install location. If you installed Claude Desktop to a non-standard path, use the manual setup described on the Connecting AI Tools page.

MCP server won't start

The most common cause is a port conflict. Another app may be using port 7891.

  1. Go to Settings in the desktop client
  2. Change the MCP port to another value (e.g., 7892)
  3. Reconnect Claude Desktop from the Connections tab
  4. Restart Claude Desktop

Lore not syncing

The Lore tab shows a sync status indicator. If it shows "Not synced":

  • Check your internet connection
  • Make sure you're signed in (check the Account tab)
  • Try editing and saving your Lore again — this triggers a sync

Your Lore is always saved locally first, so you won't lose work even if sync fails temporarily.

Vault files not showing up

AI tools can only see files inside the vault folder (~/LoreHaven/ by default). Make sure your files are in the right subfolder:

  • permanent/ for long-lived reference files
  • workspace/ for active project files

Files outside these folders (like journal entries or archived files) are intentionally not exposed to AI.

Desktop client won't launch

  • macOS: If you see a security warning, go to System Settings → Privacy & Security and click "Open Anyway"
  • Windows: If SmartScreen blocks the app, click "More info" then "Run anyway"
  • Try deleting the app and reinstalling from your dashboard

Version history is empty

Versions are created each time you save your Lore. If you just created your account, you'll see versions after your first save. Version history requires an active internet connection to sync.

Forgot my password

Use the password reset page to receive a reset link by email.

Something else?

Email [email protected] with a description of what you're seeing. Include your operating system and whether you're using the desktop client or web dashboard.